Enroll on this Cisco UCCE Admin course to get hands-on experience. Cisco Unified Contact Centre Enterprise delivers intelligent contact routing (via ICM), call treatment, UCCE Product Training and Deployment Subjects. Cisco Contact Center Training Courses. Authorized Cisco Training Partner UCCE-A – Cisco Unified Contact Center Enterprise Administration v Learn the.

Author: Tauzahn Nikozil
Country: Libya
Language: English (Spanish)
Genre: Literature
Published (Last): 25 February 2013
Pages: 280
PDF File Size: 18.13 Mb
ePub File Size: 4.63 Mb
ISBN: 762-1-42241-722-9
Downloads: 44491
Price: Free* [*Free Regsitration Required]
Uploader: Taur

Also, it’s important to know that, for instance, purge jobs are running. If you don’t have a call type, make one. Cisco Unified Contact Center technologies provide powerful, agent-based services that result in reduced business costs and cixco customer response by providing sophisticated and distributed automatic call distributor ACDinteractive voice response IVRcomputer telephony integration CTIand agent and desktop services.

It’s unlikely my current salary approaches that of a real UCCE engineer, but it was still a raise compared to what I was doing before. I agree the AUCCE might be a better, but you might want to just play around trainung the system for a bit before going to this training.

Welcome to Reddit, the front page of the internet. Get familiar with all the nodes, what they do, and what their purpose is. Like Trainingg mentioned before, that database schema doc is fantastic. I have no idea how to edit a script, but I can add agents and I can add phones with unassigned DNs. You don’t have to know CVP to look at logs, but interpreting the log files can be confusing Many Cisco partners can’t even sell UCCE traiinng they are not certified for it, and those who do normally have a specialized team to handle it.

Cisco Contact Center Training Courses

All opinions stated are those of the poster only, and do not reflect the opinion of Cisco Systems Inc. UCCE experience is worth a lot of money. Outbound Option Installation and Configuration Lesson 3: Create an Account Forgot Your Password? I’m not quiet ready to make the jump to CVP just yet, but I will be within the next six months.


Here’s a doc from the Support Forums to give you an example: This subreddit is for all things Cisco related! I pray that it was installed by a good Cisco partner and that it’s well-documented.

If you put the work into this, you’ll be rewarded – I promise you that much. This will provide you good quick information on the status of your processes. Know that a routing script and an admin script are not the same.

Just don’t let them do this as a way to get high end services for a mid-range salary. In any case, AUCCE would be your best bet since you already have a deployment and don’t have to worry about the design aspect.

Deploying Unified Contact Center Enterprise with CVP (DUCCE) | Sunset Learning Institute

Keep on top of salary increases as you get better. Central Controller Installation Lesson 5: And hopefully after a couple of years I’ll be able to significantly increase my earnings. Cisco submitted 4 years ago by [deleted]. Diagnostic Framework Suite Lesson 3: I understand how the agents work cisdo the scripts and pgs controlling cucm etc.

Related subreddits:

You have to slow it down if it gets a ciscp overwhelming and jot down what all the acronyms mean when you learn a new one.

Submit a new text post.

The knowledge and skills that a learner should have before attending this course are as follows: Using Troubleshooting Tools Lab Virtual Classroom Live Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection.


Just out of curiosity, why is your company tasking you with UCCE all of the sudden? Want to add to the discussion? Use of this site constitutes acceptance of our User Agreement and Privacy Policy.

If money is any motivation for you Just make sure you don’t let them take advantage.

We provide the tools and options, and you decide what you need, when you need it, and how you want to learn it! I think starting with CVPI is a terrible idea, specially for someone with no background at all. At SLI, you get a range of learning opportunities, from instructor-led hands-on training, to self-directed, customizable learning paths based on your environment, your needs, and your level of experience. In config manager, you can setup your agents, call types, dialed numbers, PGs, PIMs, translation routes, etc Smartnet is a must-have.

Someone correct me if I’m wrong, but I believe that Shoregroup has people that are blue badge Cisco contractors and are essentially TAC engineers.

Working knowledge of basic networking and components router, switch, NIC Working knowledge of Microsoft Windows Server deployed within an Active Directory environment Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys. Demonstrate an overall understanding of the Cisco Unified CCE solution, processes, and its environment.

If you ever have to call TAC, they will want something pertaining to the dumplog. I’m constantly learning something new all the time and it’s paid dividends for me.

Author: admin