Intelity created the world’s first interactive hotel guest service technology via guestroom touch screens and a “back end” ticket/request/content management tool. Read ICE by Intelity reviews about their top rated Staff Task Management & Collaboration for hotels. The RDP property management system interfaces with Intelity’s ICE (Interactive Customer Experience) program. ICE allows guests to enter requests such as.

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The Mobile Dining section of the ICE module was created for an out-of-room guest dining experience where the perfect post-swim craving is never more than a finger swipe away. View the technology that we pair with our platform. Luxury Hospitality, Made Smarter.

Guest Engagement Under One Platform

See what features your guests intslity automated and build business intelligence to help tailor your offerings. Guests have the ability to select modifiers and add additional notes. The In-Room Dining feature makes it simple and convenient for guests to use tablets or a branded mobile app to review signature dishes. And more effective service enables hotels to create more memorable guest experiences.


inteelity Receive invaluable metrics and data that can assist your management and staff in not only monitoring guest activity on our platform but also strengthen your guest service policies. An investment in the Intelity Platform is an investment in your company.

When it comes to guest dining, there are now unlimited possibilities with Intelity. Hub of the Intelity Platform. What Have Other Hoteliers Seen? Every single request placed through our interface is viewable to you with detailed information, allowing you to assign your resources as necessary and increase efficiency on a property-wide basis.

Track every order with robust metrics available to your staff, allowing them to iintelity modify and update the application in real-time, as well as, add lead times to each item.

Each intelkty can be assigned to the appropriate departments or members of staff in order to maintain a higher level of organization and accountability that can completely change the quality of your guest services. Use available analytics to send more targeted messages and marketing to your guests by category, including rate code and location. Guests can choose to either inetlity an in room dining request or make reservations to eat in the hotel restaurant.

Each piece of the Intelity Guest Service Platform is beneficial to your hotel.


Increase in room service average checks from upselling through in-room dining menu. In-Room Dining Track every order with robust metrics available to your staff, allowing them to easily modify and update the application in real-time, as well as, add lead times to each item.

Guests have the ability to browse through the Mobile Dining menu then choose what drink or food item they would like to have delivered to their location. Keep Your Guests Delighted. ICE is the foundation of the Intelity platform.

Intelity’s Guest Service Platform is the All-Inclusive Hotel Solution

Exclusive Features Go deep in your hotel business with best in class tools. Through innovation and listening to guests, the company devised a way to make communication easy and efficient, which results in more effective service. With a desktop interface or a downloadable iPhone app, Request Manager allows you to view requests, their statuses, and make real-time updates to tickets.

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