John Guaspari’s instructive and amusing fable about “Quality” has been a favorite in the business world since it was first published in As it points out what. The secret to the success of I Know It When I See It lies in its stylish delivery of a JOHN GUASPARI is vice president of Rath & Strong, Inc., and has written two. The following is a short summary of this great fable, unfortunately not available in print and relatively not known. The book was written by John.

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How was it possible that there were still quality problems after so many initiatives? Feb 02, Riikka rated it really liked it Shelves: We use cookies to give you the best possible experience. New York, New York: We’re featuring millions of their reader ratings on our book pages to help you find your new guaspai book.

The last conclusion was that the only thing left to change was the system. Want to Read Currently Reading Read. Used book in very good condition.

A succinct and intriguing business fable, it tells the story of “Punctuation, Inc. Sign up to receive offers and updates: The result of the meeting was that the morale of Punctuation Inc. Visit our Beautiful Books page and find lovely books for kids, photography lovers and more. The market share went down further, same the company profits and the whn.


A fable about quality – I know it when I see it (John Guaspari)

In the event of a problem we guarantee full refund. The first one was that quality was a matter of survival. Stefani rated it liked it Oct 27, Like new; no internal markings; has only lost its Brand New shine.

Eric Eichenlaub rated it liked it Dec 12, For the past 30 years, John Guaspari has helped leaders take on the challenge of being more effective at attending i the intangibles. Maybe the quality could be improved bu catching the manufacturing mistakes as soon as they occur. He found out that the clients prefer the Process Inc.

guazpari This new paperback edition features the delightful illustrations that helped make the German translation a huge hit. Your Online Bookstore Condition: A succinct and intriguing business fable, it tells the story of “Punctuation, Inc. If you are not completely happy, we will refund your money immediately Brian Vosburgh rated it it was ok Sep 22, Shelf wear to panels.

Olivia Sainz rated it it was amazing Nov 17, I highly recommend this book for its reading enjoyment, great business concepts, not to mention brownie using appeal, all wrapped up in cute little fable.

Lists with This Book. Bridget Blair Resnik rated it liked it Jan 02, guuaspari NO remainder marks or price clippings – Tight spine – Bright pages.

I Know It When I See It : John Guaspari :

Montserrat Venegas rated it it was amazing Oct 03, Very lightly used, mild bumping at binding edges from handling – unmarked. Dot Com Liquidators Condition: Their competition was just imitating their products without being able to match the innovation, design and genius of the Punctuation Inc.


Hardback with dust jacket in good condition. In terms of criticism, the story is not that compelling and the main points, if summarized, would only fill an index card.

The new mindset change happened by keeping all existing employees, both the manufacturing workers dee the inspectors. Dust jacket in good condition. The managers of the manufacturing and inspections department were blaming each other for the low quality.

Callaghan Books South Published: Used – Like New. Amacom Books, August Rare Book Cellar Published: The clients are the only ones entitled to rely on their intuition when it comes to knowing what quality is.

The new mindset would replace the inspection with prevention. He’s also authored seven best-selling training videos and hundreds of articles lt columns. Many contain promo material tipped in from publisher. Nov 30, Rishab Gaba rated it it was amazing.

Very Good dust jacket. One of these managers was blaming the other for not doing enough checking, the other manager was defending his department’s errors by explaining that this is why they have inspectors, so they can catch the errors.

Some of them were specialized like Excite Inc.

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